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To help give your clients ultimate flexibility with travel decisions, and to stimulate cruise demand, we have further enhanced our temporary policy changes that we introduced March 6 as part of our Cruise with Confidence program. In addition, you’ll find guidance below on how to handle bookings that have been cancelled by Princess during our voluntary and temporary pause of global ship operations. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies.
BAGGAGE AND PERSONAL EFFECTS, LIABILITY LIMITATIONS, INSPECTION.
Cruise Cancellation Policies: What to Know Condé Nast Traveler - Condé Nast Traveler
Cruise Cancellation Policies: What to Know Condé Nast Traveler.
Posted: Fri, 20 Mar 2020 07:00:00 GMT [source]
Under its revised guidelines, passengers who want to avoid the 100% cancellation fee must cancel their cruises at least 30 to 60 days before their sailing dates. You shall be responsible for complying with the requirements of all immigration, port, health, customs, and police authorities, and all other laws and regulations of each country or state from or to which You will travel, as well as this Passage Contract. You must at all times obey all the policies, rules, regulations and orders of the vessel, Carrier, and the Captain. You shall not solicit other Guests for commercial purposes or advertise goods or services without Carrier's prior written permission.
Can you cancel a cruise for medical reasons?
You forfeit the larger of your deposit or 50 percent of the fare for cancellations made between days 44 and 29 for short cruises, between days 56 and 29 on cruises 6 to 24 days long, and between days 89 and 64 on longer cruises. You forfeit the larger of either the deposit or 75 percent of the fare on cancellations made between days 28 and 15 on all cruises less than 25 days long and between days 63 and 43 on longer cruises. In the case that you need to cancel your cruise vacation, you may be charged a fee based on the standard Princess Cruises cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please note this is done regardless of which passenger pre-paid for the shore excursion.
The Refund
We are unable to accept group reservations for student or youth groups that do not conform to our minimum age requirements. Each Guest agrees and warrants that he/she will supervise any Guest in his/her care at all times to ensure all policies, along with all other rules of the Carrier and vessel, are strictly adhered to by all Guests under their supervision. By allowing minors under your supervision to use athletic or recreational equipment or facilities, You warrant that the signage regarding appropriate use and potential risk has been reviewed and understood by Guest. Passengers are advised to purchase travel insurance for all legs of their trip, including hotels and airfare in addition to merely their cruise. "Cancel for any reason" coverage allows policyholders to file claims to recoup additional costs if the cruise line, airline or hotel is unable to refund the full booking amount.
For full details and booking conditions, please also refer to the passage contract. Due to the nature of travel by sea and the ports visited, the availability of medical care may be limited or delayed and emergency medical evacuation will not be possible from every location to which the vessel sails. All health, medical or other personal services in connection with Your Cruise are provided solely for the convenience and benefit of Guests who may be charged for such services. You accept and use medicine, medical treatment and other personal services available on the vessel or elsewhere at Your sole risk and expense without liability or responsibility of Carrier whatsoever, and agree to indemnify the Carrier for all medical or evacuation costs or expenses incurred on Your behalf. Doctors, nurses or other medical or service personnel work directly for Guest and shall not be considered to be acting under the control or supervision of Carrier, since Carrier is not a medical provider. Carrier does not undertake to supervise the medical expertise of any such medical personnel and will not be liable for the consequences of any examination, advice, diagnosis, medication, treatment, prognosis or other professional services which a doctor or nurse may or may not furnish You.
With the cancellation confirmed and the refund policy reviewed, you have successfully completed the process of canceling your Princess Cruise booking. While it may be disappointing to cancel your cruise, knowing the proper procedure and understanding the policies will help you navigate the situation with ease. If you have any further questions about the refund policy or require assistance regarding the cancellation or refund process, don’t hesitate to reach out to Princess Cruises customer service. They will be able to provide you with the necessary information and address any concerns you may have. When contacting customer service, remain polite and clearly communicate your intention to cancel your Princess Cruise booking. The representative will guide you through the cancellation process and provide you with any additional information you may need.
Regal Princess Cruises in Europe Departing April 9, 2023 through September 3, 2023
Each cruise line, including Princess Cruises, has its own terms and conditions for cancellations, which dictate whether you are eligible for a refund and if any cancellation fees apply. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan you’ll receive a refund of your cancellation fees. If any such special need or condition arises after You have booked the Cruise, You are requested to report it in writing to Carrier as soon as You become aware of it. Guests requiring the use of a wheelchair must provide their own as Carrier's wheelchairs carried on board the vessel are for emergency medical use only.
Crown Princess Cruises Departing from the West Coast through April 29, 2022
Gathering all the required information, such as your booking reference number and passenger details, will streamline the cancellation process. Contacting Princess Cruises customer service via phone, email, or online chat is the next step. Their knowledgeable representatives will guide you through the cancellation process and address any queries you may have. Once you have familiarized yourself with the specific cancellation policy for your booking, you will have a better understanding of what to expect in terms of refunds and fees. When Princess cancels a cruise, no action is required to claim the bonus future cruise credits. All future cruise credits are linked to the online guest's account and are automatically applied to the next cruise booked by that guest.
You may cancel by telephone or electronic device via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. Carrier reserves the right to refuse booking of passage on a Cruise to any person or to cancel Your existing Cruise reservation for any lawful reason and regardless of a guest’s Captain Circle loyalty level or existing benefits. Any person(s) refused booking or passage in advance of the scheduled sailing by Carrier will be given a refund of their Cruise Fare. Captain Circle points have no cash value and therefore are not redeemable for cash. Carrier reserves the right to request a letter from Your physician attesting to Your fitness to travel, but by requesting such letter does not waive its right to disembark or refuse to embark You as set forth in this Section.
You agree any PSD You provide to Carrier in the European Economic Area ("EEA") may be used, processed and transferred within and outside the EEA and specifically to the U.S. "Cruise Fare" means the amount payable by You to Carrier for the Cruise, scheduled meals, accommodations while on board, air programs, and/or other travel components added to Your Cruise Fare and charged to Your stateroom account and/or credit card. Your Cruise Fare can also include packaged fares where items are not added as a separate purchase. Those who have paid extra for Princess Vacation Protection or Princess Platinum Vacation Protection must notify their carrier or insurer as soon as possible.
For Shore Excursions, departure times will also be listed on the Shore Excursion Order Form, which you will receive onboard. These have been published according to information from our Excursion Operators, but are subject to change should the vessel's arrival time at any port be delayed, or the itinerary for any particular excursion be amended. Please note that the departure time shown will be the time the last Excursion vehicle leaves the pier or hotel. Passengers are requested to report to the specified departure location (either onboard ship or shoreside) at the designated time, as delay on your part can interfere with the pleasure of your fellow passengers.
You may be disembarked without liability for refund, payment, compensation, or credit of any kind if You or any Guest for whom You are responsible violate any of these requirements, and You agree to assume and/or reimburse Carrier for any expenses or fines that may be incurred as a result of such noncompliance. Accordingly, You should not make any important arrangements or meetings based on the scheduled Cruise, which may change without liability to Carrier. Furthermore, the Captain of the vessel as well as the operator of any other means of transportation may, in his/her sole discretion, take any action deemed necessary for the safety, security, comfort, or well-being of any person or to prevent damage to or loss of the vessel. The refund policy may vary depending on factors such as the type of fare you booked, the timing of your cancellation, and any applicable fees or penalties. It’s important to carefully review the terms and conditions provided by Princess Cruises to have a clear understanding of what to expect. Princess Cruises is a renowned cruise line that offers a wide range of itineraries and experiences.
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